Order a New Prescription

When your physician writes a new prescription, complete the CarolinaCARE Prescription Order Form. On the order form, make sure to complete all required information, including name, member ID, shipping method, method of payment, and who the prescription is for.

You can then:

• Send via U.S. mail (please do not use interoffice courier) the completed order form and your prescription to:
  
  CarolinaCARE
  P.O. Box 31691
  Charlotte, NC 28231-1691
  
  Pre-addressed CarolinaCARE mailing envelopes are available at regional Human Resources centers, the Medical Center Plaza (MCP) Pharmacy, the CMC North Cross Pharmacy, and CarolinaCARE.
  
  

A Payment Method is required before an order can be processed.

Please allow 10-14 days for delivery of prescriptions by mail. Without a method of payment, mail order prescriptions cannot be delivered.

North Carolina Board of Pharmacy Regulation (Rule .1806) specifically:

1. Requires that prescriptions can only be faxed from the original prescriber's office.
2. Prohibits employees (patients) faxing their own prescriptions.
3. Physicians should not prescribe for themselves and their family members.

Your physician may fax a prescription to the CarolinaCARE dedicated physician fax line at 704-512-6801 or toll free at 1-866-307-9668. Your physician may fax a prescription to the CarolinaCARE dedicated physician fax line at 704-512-6801 or toll free at 1-866-307-9668. All prescriptions faxed from your physician MUST include the Physician Fax Cover Sheet, or the physician office’s standard fax cover sheet.